The OneBSS project is an excellent example of how we deal with multicultural differences and similarities between A1 Countries and other countries.
With more than 100 people (with 9 different languages) working on the project, it is a nice case study on how we can all learn from each-other.
A tiny fun fact you’ll find below – no matter where you are from – chances are, your day starts with a cup of coffee ;-) #weareallthesame #butcoffeefirst
OneBSS in a nutshell …
In order to stay competitive in the fast changing industry we need to have a future proof BSS (Business Support Systems) and transparent, common business processes in place to increase operational efficiency and to be faster on the market for all future trends, new digital services, multi-party business models, customer centric and personalized Omni-channel products. OneBSS is the largest Digital Transformation Project which will co-shape the future of Telekom Austria Group and raise standards in customer centricity on the global level.
The New Normal
The OneBSS project core team includes around 100 people. The OneBSS framework is executed by the local OpCos and has the strong support from the A1 colleagues based in Vienna. The main project sponsors are the Group CEO and the CEOs of cluster Serbia & Slovenia and Croatia & Macedonia. The first company which is the incubator of the oneBSS project is Vip mobile in Serbia, also starting soon in Si.mobile and followed by one.Vip and Vipnet.
The team is working together cross-country and cross cultural with all team members pro-actively giving their expertise and views.